Privacy Policy
Your privacy matters to us. Learn how Natural Wellness Hub collects, uses, and protects your personal information to provide you with the best wellness experience.
What Data We Collect
At Natural Wellness Hub, we believe in transparency. We collect only the information necessary to provide you with exceptional wellness services and products tailored to your needs.
Personal Identification Information
Name, email address, phone number, and delivery addresses when you create an account or make a purchase.
Wellness Preferences
Your wellness goals, product preferences, skin type, allergies, and health concerns to recommend suitable products.
Purchase & Browsing Data
Order history, product reviews, wishlist items, and website browsing patterns to improve your experience.
How We Use Your Information
Every piece of data you share with us serves a specific purpose in enhancing your wellness journey and providing personalized services.
Order Processing
Process your orders, arrange delivery, send order confirmations, and provide customer support throughout your purchase journey.
Personalized Recommendations
Suggest products based on your wellness preferences, skin type, and purchase history to help you discover the perfect solutions.
Communication
Send order updates, wellness tips, product recommendations, and respond to your inquiries through email, phone, or chat.
Website Improvement
Analyze website usage patterns to enhance user experience, optimize our product catalog, and improve site functionality.
Loyalty & Rewards
Manage your wellness points, send personalized offers, and provide exclusive access to new products and wellness events.
Security & Fraud Prevention
Protect your account from unauthorized access, prevent fraudulent transactions, and ensure the security of your personal information.
Data Sharing & Partnerships
We understand that your personal information is valuable and private. We only share your data in specific circumstances and with trusted partners who share our commitment to privacy.
Trusted Service Providers
We work with reputable third-party services for payment processing, delivery, and customer support. All partners are contractually bound to protect your data.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred, with prior notice and continued privacy protection.
Your Consent
We will never sell your personal data to third parties. We only share information with your explicit consent for specific purposes.
Security & Data Protection
Your trust is our priority. We employ industry-leading security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and storage.
Secure Servers
Our data is stored on secure, access-controlled servers with regular security audits and monitoring.
Access Control
Only authorized personnel can access your data, and all access is logged and monitored for security purposes.
Data Retention Policy
Account Information
We retain your account information for as long as your account is active or as needed to provide services.
Order History
Purchase records are kept for 7 years to comply with tax regulations and provide warranty support.
Marketing Communications
We keep your contact information for marketing until you unsubscribe or request deletion.
Website Analytics
Anonymous browsing data is aggregated and anonymized, with individual session data retained for 26 months.
Your Privacy Rights
You have important rights regarding your personal information. Below are your key privacy rights and how to exercise them.
You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of your request.
To exercise this right, please contact us at [email protected] or call +44 20 7123 4567.
You can request that we correct any inaccurate or incomplete personal information we hold about you.
You can update your account information directly through your account settings, or contact our customer service team for assistance.
You have the right to request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes it was collected.
Please note that we may retain certain information for legal obligations, fraud prevention, or legitimate business interests as outlined in our retention policy.
To request deletion, please contact our privacy team. We will respond within 30 days and may require additional verification for security purposes.
You can request a copy of your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON).
This right applies to personal information you have provided to us directly for processing based on your consent or for contract performance.
You can object to the processing of your personal information for direct marketing purposes at any time.
You can unsubscribe from marketing communications by clicking the "unsubscribe" link in any email, or by contacting us directly. We will stop sending you marketing materials within 5 business days.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and provide personalized content and advertisements.
Essential Cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and services.
Marketing Cookies
Used to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns.
Managing Your Cookie Preferences
You can manage your cookie preferences through our cookie settings panel, available at the bottom of every page.
View our full Cookie Policy
Children's Privacy
Protecting children's privacy is especially important to us. Our services are not intended for children under the age of 13.
Age Restrictions
Natural Wellness Hub does not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will delete this information immediately.
Parental Consent
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
Wellness Products for Teens
For teenagers (13-17 years), we recommend parental guidance when using our wellness products. Some products may require adult supervision or consultation with healthcare professionals.
Educational Approach
We believe in educating young people about wellness in a responsible manner. Our content is designed to be age-appropriate and encourages healthy lifestyle choices.
Contact Us About Children's Privacy
If you have any questions about our children's privacy policy or need to report a concern, please contact our Privacy Officer:
Email: [email protected]
Phone: +44 20 7123 4567
International Data Transfers
As a global wellness company, we may transfer your personal information to countries outside your country of residence for processing and storage.
Adequate Protection
We ensure that international transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
Service Providers
Some of our trusted service providers may be located outside your country. We carefully select partners who provide adequate data protection standards.
Your Rights
Regardless of where your data is processed, you maintain the same privacy rights as outlined in this policy.
Policy Updates & Notifications
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Prominent notice on our website
- Updated "Last Modified" date at the top
- In-app notifications for registered users
Effective Date
Any changes to this privacy policy will become effective when we post the revised policy on our website. We encourage you to review this policy periodically.
Current Version: 2.0
Effective Date: 15th January 2025
Your Continued Use
By continuing to use Natural Wellness Hub after any changes to this privacy policy, you acknowledge that you have read, understood, and agree to the updated terms. If you do not agree with the changes, please contact us to discuss your options or close your account.
Contact Our Privacy Team
Have questions about privacy or need to exercise your rights? Our dedicated privacy team is here to help.
Business Hours
When our privacy team is available
Monday-Friday: 9:00-17:00
Saturday: 10:00-14:00
UK Time (GMT/BST)
Visit Our Office
If you prefer face-to-face consultation about privacy matters, you're welcome to visit our London office during business hours.
Natural Wellness Hub
123 Wellness Street
London SW1A 1AA
United Kingdom
Response Times
- General inquiries: 2-3 business days
- Rights requests: 30 days maximum
- Urgent matters: Same day response
Questions About Your Privacy?
We're committed to protecting your privacy and being transparent about our data practices. Don't hesitate to reach out with any concerns.